Elevate Your Dental Practice Today
Expert consulting for innovative dental solutions and growth.
About CrownPoint Dental Consultants
Our Mission
At CrownPoint Dental Consultants, we focus on helping dental practices achieve operational efficiency, financial success, and a high level of patient care by providing expert guidance, strategic planning, and customized support, thereby empowering dentists to run thriving, high-performing businesses and create lasting legacies.
When is it time to talk to CrownPoint Dental Consultants?
It is time to work with CrownPoint Dental Consultants when your practice experiences team dysfunction, a lack of new patients, patient retention challenges, administrative chaos, operational inefficiencies, or when you are struggling with the business side of managing the practice instead of focusing on dentistry.
We provide an objective, outside perspective to improve efficiency, financial performance, team dynamics, patient flow, and ultimately, to support your practice's goals for growth and better work-life balance.
Services We Offer
Practice Management and Systems Overhaul
Practice Management and Systems Overhaul
Practice Management and Systems Overhaul
Practice management is a cornerstone of operational success. Services we offer encompass:
● Comprehensive practice assessments to evaluate financial health, staffing, patient flow, and resource allocation.
● Strategic planning for growth, including expansion of services, marketing initiatives, and facility upgrades.
● Guidance on billing, insurance processing, and revenue cycle management to maximize profitability.
● Implementation of appointment scheduling and recall systems to boost patient retention and reduce no- shows.
● Leadership and team-building strategies to strengthen organizational culture and employee satisfaction.
Financial Planning and Budget Analysis
Practice Management and Systems Overhaul
Practice Management and Systems Overhaul
Financial planning is an essential part of a successful practice. CrownPoint Dental Consultants provide specialized services to help dentists manage their finances, both personally and professionally, to optimize profitability and achieve financial goals. Services offered include:
● Define and prioritize goals: Start by clearly outlining your short-term and long-term financial goals,
● Assess your current financial situation: Gather and organize all relevant financial data, including income statements, balance sheets, and cash flow statements. Calculate your net worth by subtracting liabilities from assets.
● Analyze cash flow and create a budget: Review your spending habits and expenses to understand where your money is going. Create a realistic budget that allocates funds for essential spending, discretionary spending, and savings towards your goals
Staff Training and Development
Practice Management and Systems Overhaul
Staff Training and Development
Investing in team capabilities ensures practices stay ahead in the dynamic dental field. CrownPoint Dental
Consultants offer:
● Customized training modules for clinical staff, administrative personnel, and management teams.
● Team Organization structure. Establish roles, responsibilities, and reporting lines within the clinic, ensuring smooth workflow and improved patient experience.
● Managing Employee Performance and Salary Reviews. Involves internal performance assessments, often including patient feedback, colleague input, and direct observation to evaluate individual and team performance against set goals and metrics
● Development of Patient Communication Strategies to develop a culture of service excellence.
Our Team Our Approach
Our Team
Our team is comprised of highly skilled consultants with extensive experience in the field of dentistry. We have a proven track record, and the ability to provide objective and strategic guidance to our clients. Our training and experience allow us to deliver tailored solutions and drive business growth and efficiency. We are committed to delivering quality services to our clients and helping them achieve their business goals.
Our Approach
We take a collaborative approach to consulting. We believe results are driven through a partnership between a consultant and a client, where both parties actively co-create solutions to problems and achieve goals through shared knowledge, decision-making, and implementation. This interactive process builds on mutual trust and respect, leading to more relevant and sustainable solutions.
CrownPoint Dental Consultants - Who We Are
Barb Beard
Sue Riordan
Sue Riordan
Co-Founder/Consultant
With 35+ years in the dental field, Barb’s long and varied career began as a dental assistant in private practice. This experience gives her an intimate understanding of the daily operations, pressures, and challenges within a dental office.
As a recognized guest lecturer, seminar speaker, clinical instructor, practice management consultant, or transition specialist, her diverse practice management experience gives her the ability to work with different types of practices, from solo-practitioner to multiple-doctor/multiple-location operations. This versatility enables her to provide tailored guidance for a variety of business structures.
Barb focuses on teaching dentists simple financial skills to achieve sustainable profits. She helps practices analyze their budgets, cut expenses, increase profit margins, and keep more money in the business without compromising patient care. She brings her expertise in improving the day-to-day running of a practice and overall efficiency to each practice she works with.
Sue Riordan
Sue Riordan
Sue Riordan
Co-Founder/Consultant
For more than 20 years, Sue has brought unwavering dedication, determination, and drive to the dental industry and beyond. Her deep understanding of the inner workings of dental practices was shaped by years of managing high-performing offices in Southern California and the San Francisco Bay Area.
A respected speaker and trainer, Sue brings her expertise in team building, communication, expense control, and facilitating productive team meetings to each office she works with.
As a trusted business coach, Sue takes on the role of your growth partner—offering not only strategic guidance but also the inspiration to lead with confidence. She is passionate about helping clients achieve real, measurable growth, both personally and professionally. With Sue by your side, your practice will create momentum for long-term, sustainable success.
Nelly Klein
Sue Riordan
Nelly Klein
Consultant
With nearly 20 years of leadership experience, Nelly began her career with a Fortune 500 company, where she honed her skills in operations, leadership, and team development. After transitioning into the dental field, Nelly started as an office manager and quickly advanced to district manager within a DSO, overseeing multiple practices and driving performance across diverse teams.
Most recently, Nelly served as a consultant with Spear Dental Education, guiding 25 private practices in improving efficiency, team development, and patient experience. This role allowed Nelly to combine deep operational knowledge with a passion for mentorship. Nelly utilizes her collaborative approach while striving towards building strong teams, elevating leaders, and creating systems that drive both clinical and business success. As a trusted dental consultant, Nelly partners with practices to unlock their full potential and achieve lasting results.